Frequently Asked Questions

Everything you need to know about your new favorite wheels.

How do I know which size to order?

Heelys fit true to size. We recommend ordering your standard sneaker size. If you are between sizes, we suggest sizing up for a more comfortable fit.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your wheels faster.

What is your return policy?

We offer a 30-day return policy for unworn items in their original packaging. Please ensure the wheels have not been installed or used outdoors to qualify for a full refund.

Are the wheels removable?

Yes! All Heelys come with a tool to easily remove the wheels, allowing you to transform your shoes into standard sneakers in seconds.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

How do I maintain my Heelys?

To keep your Heelys rolling smoothly, keep the wheel housings free of dirt and debris. You can clean the shoe exterior with a damp cloth and mild detergent.